Code of Conduct

Participants code of conduct

All participants in the RTO’s courses and programs have a right to:

  • Be treated with respect and dignity
  • A safe learning environment free from danger, abuse or harassment
  • Recognition of their particular needs and circumstances including: beliefs, ethnic background, cultural and religious practices as practical and reasonable
  • Have access to their own records on request
  • The opportunity for feedback on services provided
  • Receive a copy of and have access to our complaints process

Participant Responsibility

As a condition of entry into the RTO’s programs, participants are expected to:

  • Respect the rights of others
  • Be punctual for classes and appointments
  • Conduct themselves in a poor light and socially acceptable manner
  • Notify the RTO if they are unable to attend classes or appointments, or otherwise engage in training and or assessment
  • Ensure they do not engage in aggressive or rude behaviour (including swearing) directed towards Synergy
  • Central staff, other learners, or other persons

Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.